Front Desk Supervisor Full Time

Job Description

We are looking for a dedicated Front Desk Supervisor to join the team at Hilton Garden Inn Greenbelt. As a Front Desk Supervisor, you will be responsible for ensuring exceptional customer service, managing reservations, and overseeing the front desk operations to guarantee a positive experience for our guests.

Responsibilities

• Supervise front desk team members to maintain efficient operations and guest satisfaction.
• Resolve guest concerns and complaints promptly and professionally.
• Train and guide front desk staff, ensuring adherence to standard procedures and high service levels.
• Coordinate with other departments to meet guest needs and preferences effectively.
• Handle billing, cash transactions, and maintain accurate guest records.

Requirements

• Prior experience in hotel front desk roles and supervisory positions.
• Proficiency in Microsoft Office applications and basic computer knowledge.
• Excellent communication and customer service skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• High school diploma required; Bachelor's degree preferred.

Evaluation Criteria

The Front Desk Supervisor will be evaluated based on work quality, attendance, teamwork, adherence to hotel policies, and initiative.

Prerequisites

Prior experience in front desk operations and supervision, along with computer proficiency and a commitment to ethical standards.

Work Environment

This position involves working in hotel guest rooms and public areas, requiring occasional heavy lifting and the ability to stand for long periods. Shifts may include evenings, weekends, and holidays.